Our Customer Commitment
The HCC bookstore is committed to serving our HCC community of students and faculty. In the event you are not happy with a purchase, because it was purchased in error, is defective, etc., - we will gladly refund/exchange your purchase according to the following policies:
Refund Policy
The HCC Bookstore will accept textbooks for refunds under the following conditions:
Refund Time Limits:
The return policy applies to textbooks only. Sales of all other items are final!
CONTACT US!
Please feel free to contact the Bookstore with any comments, questions or inquiries you may have. We always love to hear about things we are doing well, in addition to hearing of areas in which we need to improve. If you were looking for something that we do not carry that you feel we should, then please let us know of this as well; because we are always looking for ways we can improve our products and services. You can ask to speak with the staff member who deals with the area of your concerns when you visit the bookstore, or simply send an email to the bookstore manager, Kevin Collins: [email protected].
Refund Policy
The HCC Bookstore will accept textbooks for refunds under the following conditions:
- Your cash register receipt is required for all refunds. No exceptions!
- New textbooks are returned in new and unsoiled condition.
- Shrink-wrapped textbooks are not returnable if the package has been opened.
- Bookstore staff will determine whether or not books are in new condition.
- Defective textbooks will be replaced at no charge.
Refund Time Limits:
- Fall and spring semesters: Textbooks must be returned within the first two weeks of the semester.
- Winter, summer, and continuing education semesters: Textbooks must be returned within the first week of class.
- Textbooks for courses that run less than one week are not returnable.
- For textbooks purchased during the term or session, returns must be made within one week of the date of purchase.
The return policy applies to textbooks only. Sales of all other items are final!
CONTACT US!
Please feel free to contact the Bookstore with any comments, questions or inquiries you may have. We always love to hear about things we are doing well, in addition to hearing of areas in which we need to improve. If you were looking for something that we do not carry that you feel we should, then please let us know of this as well; because we are always looking for ways we can improve our products and services. You can ask to speak with the staff member who deals with the area of your concerns when you visit the bookstore, or simply send an email to the bookstore manager, Kevin Collins: [email protected].